We always make great effort to provide services in the most competent, kind, efficient, and honest manner. However, unintended shortcomings may occur. We are serious about continuous improvement, so please do not hesitate to inform us about any irregularities. It will give us a chance to improve. We will give due consideration to all your comments regarding our services. To find out all the facts necessary to review your complaint properly, we have implemented a procedure that should facilitate the submission of complaints and negotiating a solution satisfactory for both parties.